Effective Date: November 7th, 2025
What we collect and why
We collect information you provide (like your name, email address, phone number, and messages) when you contact us, create an account, or make a purchase. We also collect technical details such as your IP address, device/browser type, and pages you visit to help us improve our site. We may use cookies and similar technologies to remember your preferences and understand how our website is used. You can adjust your browser settings to refuse cookies, but some features may not work properly.
How we use your information
We use your information to run our website, provide and improve our services, process orders, answer questions, and personalize your experience. We also use it to send service updates and—if you consent—marketing messages that you can unsubscribe from at any time (in line with Canada’s Anti‑Spam Legislation). We do not sell your personal information. We may use your information to protect security, prevent fraud, and comply with our legal obligations.
Sharing and storage
We share information with trusted service providers (for example, payment processors, hosting, analytics) who only use it to support our services and must keep it secure. We may disclose information if required by law or to protect our rights, and as part of a business transaction (such as a merger or sale). Your data may be stored in Canada or in other countries; when it’s transferred outside Canada, we use appropriate safeguards. We keep information only as long as needed for the purposes described here or as required by law and use reasonable safeguards to protect it.
Your choices and rights
You can access and update your personal information, ask for corrections, or withdraw your consent where consent is our legal basis (subject to legal limits). You can unsubscribe from marketing emails using the link in those messages. You can manage cookies through your browser settings. To make a privacy request, contact us using the details below and we will respond within a reasonable time.
Contact us and policy changes
If you have questions or requests about this policy or how we handle your personal information, contact our Privacy Officer at [email protected]. We may update this policy to reflect changes to our practices or legal requirements. We will post the updated version here with a new effective date, and significant changes will be clearly noted.
